Welcome to SwasthyaElite (“us”, “we”, or “SwasthyaElite”), an online telemedicine platform offering integrated healthcare services based on Ayurveda and Allopathy, including psychological health consultations. These Terms of Use (“Terms”) govern your access to and use of our website, mobile application (Swasthyaelite.com), and all services provided through our platform (“Services”). By using SwasthyaElite, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our Services.

1. Eligibility
To use SwasthyaElite’s Services, you must:

• Be at least 18 years of age or use the Services under the supervision of a parent/guardian.
• Have the legal capacity to enter into binding contracts.
• Provide accurate, current, and complete registration information.

2. Nature of Services
SwasthyaElite offers online healthcare consultations, second opinions, and treatment plans combining:

• Ayurvedic Practices: Based on traditional Indian medicine, using herbs, lifestyle recommendations, and dietary plans.
• Allopathic Medicine: Evidence-based practices involving licensed medical practitioners.
• Psychological Services: Counselling and therapeutic support from qualified professionals.

Note: We do not provide emergency medical services. For urgent or life-threatening situations, contact your local emergency services immediately.

3. User Responsibilities
When using our Services, you agree to:

• Use the Services only for personal, non-commercial purposes.
• Provide accurate health and personal information.
• Follow the treatment and consultation guidelines provided by our professionals.
• Not share your account details or impersonate another person.

You are responsible for maintaining the confidentiality of your account and password, and for all activities under your account.

4. Medical Disclaimer

• The Services provided through SwasthyaElite do not substitute in-person physical examinations or diagnostics unless specified.
• Ayurvedic treatments are based on ancient holistic principles and may not be evaluated by modern scientific methods.
• Allopathic treatments are provided by licensed doctors in accordance with applicable medical guidelines.
• Psychological consultations are provided by qualified psychologists and Psychiatrists mental health experts, but we do not provide psychiatric medication prescriptions.

We do not guarantee that any particular treatment or recommendation will be effective or appropriate for every user.

5. Consultations and Communication

• All consultations are conducted online via video, phone, or chat.
• Records of consultations may be retained for legal and clinical reference.
• Communication outside the platform (e.g., WhatsApp, email) is not guaranteed secure and should not be used for sensitive medical issues.

6. Privacy Policy
Our use of your personal data is governed by our Privacy Policy, which is incorporated by reference into these Terms.

7. Payment and Refund Policy

• Services are chargeable as per the plans or per-session fees mentioned on our platform.
• All payments must be made in advance.
• Refunds may be granted only in specific cases such as:
• Failure to provide the booked consultation.
• Technical issues preventing service delivery.

For detailed refund terms, refer to our Refund Policy.

8. Intellectual Property
All content on the SwasthyaElite platform, including text, images, videos, logos, and designs, is the property of SwasthyaElite or its licensors. You may not reproduce, distribute, or modify any content without our prior written permission.

9. Prohibited Activities
You agree not to:

• Use the Services for unlawful purposes.
• Harass, abuse, or threaten healthcare providers or other users.
• Upload viruses or harmful code.
• Collect user data without consent.
• Impersonate SwasthyaElite or its practitioners.

10. Termination
We reserve the right to suspend or terminate your account and access to our Services at our discretion, without prior notice, if:

• You violate these Terms.
• You provide false or misleading information.
• You misuse the Services or harass healthcare providers.

11. Limitation of Liability
To the fullest extent permitted by law:

• SwasthyaElite shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the Services.
• Our total liability shall not exceed the amount you paid for the service in question. 

12. Indemnification
You agree to indemnify, defend, and hold harmless SwasthyaElite and its directors, employees, consultants, and healthcare providers from any claims, liabilities, damages, or expenses arising out of:

• Your use or misuse of the Services.
• Any violation of these Terms.
• Any medical or mental health condition resulting from the use of our Services.

13. Governing Law and Jurisdiction
These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in the event of any dispute, claim, or legal proceedings arising in connection with the use of the services or this Policy, such matters shall be subject to the exclusive jurisdiction of the competent courts located in the city of SwasthyaElite’s registered office address. All legal actions shall be initiated and maintained only within this jurisdiction, and users expressly agree to submit to the same.

14. Modifications to Terms
SwasthyaElite may update these Terms from time to time. You are encouraged to review this page periodically. Continued use of the Services after changes constitutes your acceptance of the revised Terms.

15. Contact Us
If you have any questions about these Terms, you can contact us at:
Email: info@swasthyaelite.com
Website: www.swasthyaelite.com